TracFone Wireless: Was surprised at the good quality of assistance...
A TracFone Wireless customer review by GetHuman user ~hihoworker from November 21st, 2017
Background on ~hihoworker's case
GetHuman: ~hihoworker - can you tell our other TracFone Wireless customers when your case took place?
~hihoworker: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~hihoworker a list of common TracFone Wireless problems)
~hihoworker: "Complaint" was why I was trying to call.
~hihoworker's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hihoworker: Was surprised at the good quality of assistance. Never had an android and, altho it was a little hard for me to understand the rep (accent), she explained clearly that my android TracFone cannot provide info on time usage. Instead, I have to dial phone in to customer support to get usage data. This really stinks, but certainly not customer support's fault. I'm seriously thinking about going back to AT&T, or something else that's more predictable -- but still cost effective. (Does it exist??)
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~hihoworker: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hihoworker: I'd give them a one out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~hihoworker: For that I would say five out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~hihoworker: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hihoworker taken from his TracFone Wireless customer service problem that occurred on November 16th, 2017.