TracFone Wireless: YESTERDAY I WAS MAD BUCAUSE Y TRYED ALL DAY TO...
A TracFone Wireless customer review by GetHuman user ~Alice Pacheco/ for rafael garc from November 20th, 2017
Background on ~Alice Pacheco/ for rafael garc's case
GetHuman: ~Alice Pacheco/ for rafael garc - can you tell our other TracFone Wireless customers when your case took place?
~Alice Pacheco/ for rafael garc: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Alice Pacheco/ for rafael garc a list of common TracFone Wireless problems)
~Alice Pacheco/ for rafael garc: "Transfer Phone Number" was why I was trying to call.
~Alice Pacheco/ for rafael garc's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alice Pacheco/ for rafael garc: YESTERDAY I WAS MAD BUCAUSE Y TRYED ALL DAY TO ACTIVETE MY UNCLE TRACPHONE.I CAN TALK TO A HUMAN , WAS ONLY THE SYSTEM. TODAY THANKS TO MISS SUSAN BARREO( O BARREN)SHE WAS SO NICE A UNDERSTANT AND SHE HELP ME WITH CLEAR INSTRUCCIONS.CONGRATULATION FOR HAVING HER AS YOU EMPLOYEE.AS Y WROTE YESTERDAY THE BAD PART, TODAY I WANTED TO SAY THE GOOD TREAT THE SUSAN GAVE ME. THANKS TO HER.
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Alice Pacheco/ for rafael garc: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alice Pacheco/ for rafael garc: I'd give them a five out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Alice Pacheco/ for rafael garc: For that I would say one out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Alice Pacheco/ for rafael garc: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alice Pacheco/ for rafael garc taken from his TracFone Wireless customer service problem that occurred on November 16th, 2017.