TradeStation: Was told wire transfer would have the $**.** fe...
A TradeStation customer review by GetHuman user ~trade station user from November 22nd, 2017
Background on ~trade station user's case
GetHuman: ~trade station user - can you tell our other TradeStation customers when your case took place?
~trade station user: Yes. It was evening, on November 15th.
GetHuman: Did you reach out to TradeStation, and if so, how?
GetHuman: And which of these common TradeStation customer issues best describes the reason you wanted to talk to them?
(Shows ~trade station user a list of common TradeStation problems)
~trade station user: "Overcharge/Strange charge" was why I was trying to call.
~trade station user's review of TradeStation customer service
GetHuman: So how would you sum up your experience for GetHuman's TradeStation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~trade station user: Was told wire transfer would have the $**.** fee credited to my account, but it was forgotten about until I reminded them, then they said they would do it (I hope they do)
GetHuman: Let's quantify your experience contacting TradeStation. On a scale of 1 to 5, how easy is it go get help on a TradeStation problem?
~trade station user: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~trade station user: I'd give them a one out of five on communication.
GetHuman: And what about TradeStation's ability to quickly and effectively address your problem?
~trade station user: For that I would say three out of five.
GetHuman: And finally- any advice for other TradeStation customers?
~trade station user: Call them early in the day or late. Don't forget any personal or account information you might need for TradeStation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~trade station user taken from his TradeStation customer service problem that occurred on November 15th, 2017.
TradeStation
1.00 of 5 stars | 7 reviews
~trade station user's TradeStation Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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