TransLink (Canada): Could not solve the problem, I have a translink...
A TransLink (Canada) customer review by GetHuman user ~peacemaker from October 29th, 2017
Background on ~peacemaker's case
GetHuman: ~peacemaker - can you tell our other TransLink (Canada) customers when your case took place?
~peacemaker: Sure. It was evening, on October 24th.
GetHuman: Did you reach out to TransLink (Canada), and if so, how?
GetHuman: And which of these common TransLink (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows ~peacemaker a list of common TransLink (Canada) problems)
~peacemaker: "Overcharge/Strange charge" was why I was trying to call.
~peacemaker's review of TransLink (Canada) customer service
GetHuman: So how would you sum up your experience for GetHuman's TransLink (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~peacemaker: Could not solve the problem, I have a translink card and it is faulty (not scanning) so I call the service center and ask if I buy a new card downtown can they transfer my monthly pass to it. They say they can only do that if I send the card in leaving me to pay $* a ride till they get the card back to me min turn around time *-* days. This is absurd, there needs to be some consumer protection here.
GetHuman: Let's quantify your experience contacting TransLink (Canada). On a scale of 1 to 5, how easy is it go get help on a TransLink (Canada) problem?
~peacemaker: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~peacemaker: I'd give them a two out of five on communication.
GetHuman: And what about TransLink (Canada)'s ability to quickly and effectively address your problem?
~peacemaker: For that I would say five out of five.
GetHuman: And finally- any advice for other TransLink (Canada) customers?
~peacemaker: Call them early in the day or late. Don't forget any personal or account information you might need for TransLink (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~peacemaker taken from his TransLink (Canada) customer service problem that occurred on October 24th, 2017.
TransLink (Canada)
3.67 of 5 stars | 1 reviews
~peacemaker's TransLink (Canada) Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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