TransUnion: Didn't exactly solve the problem. I still can't...
A TransUnion customer review by GetHuman user GetHuman-376015 from November 27th, 2017
Background on GetHuman-376015's case
GetHuman: GetHuman-376015 - can you tell our other TransUnion customers when your case took place?
GetHuman-376015: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-376015 a list of common TransUnion problems)
GetHuman-376015: "Cancel Subscription" was why I was trying to call.
GetHuman-376015's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-376015: Didn't exactly solve the problem. I still can't access my report online, but they are mailing a paper report. I guess I'll scan and shred the paper.
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
GetHuman-376015: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-376015: I'd give them a five out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
GetHuman-376015: For that I would say one out of five.
GetHuman: And finally- any advice for other TransUnion customers?
GetHuman-376015: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-376015 taken from his TransUnion customer service problem that occurred on November 17th, 2017.