TransUnion: "Front line" answerers should have a better com...
A TransUnion customer review by GetHuman user ~sss from November 21st, 2017
Background on ~sss's case
GetHuman: ~sss - can you tell our other TransUnion customers when your case took place?
~sss: Yup. It was late at night, on November 15th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~sss a list of common TransUnion problems)
~sss: "Unfreeze Credit" was why I was trying to call.
~sss's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sss: "Front line" answerers should have a better command of the main language of the country in which they are working. I "failed" a security question answer b*c the person on the other end didn't speak very good English and I couldn't understand him. Very frustrating!!!
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~sss: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sss: I'd give them a one out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~sss: For that I would say four out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~sss: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sss taken from his TransUnion customer service problem that occurred on November 15th, 2017.