TransUnion: I spoke to Jessica who is foreign, never did un...
A TransUnion customer review by GetHuman user ~Horrible experience from November 26th, 2017
Background on ~Horrible experience's case
GetHuman: ~Horrible experience - can you tell our other TransUnion customers when your case took place?
~Horrible experience: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~Horrible experience a list of common TransUnion problems)
~Horrible experience: "Fix credit score" was why I was trying to call.
~Horrible experience's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Horrible experience: I spoke to Jessica who is foreign, never did understand her. I'm not sure that my problem was taken care of. She gave me a phone number for security freeze.I didn't reach a security freeze company I reached a high pressured company selling Visas. If you can't speak English you have no business in customer service by phone.
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~Horrible experience: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Horrible experience: I'd give them a two out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~Horrible experience: For that I would say one out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~Horrible experience: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Horrible experience taken from his TransUnion customer service problem that occurred on November 20th, 2017.