TransUnion: I wanted to talk to a human IN AMERICA about my...
A TransUnion customer review by GetHuman user ~jim saunders from November 28th, 2017
Background on ~jim saunders's case
GetHuman: ~jim saunders - can you tell our other TransUnion customers when your case took place?
~jim saunders: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~jim saunders a list of common TransUnion problems)
~jim saunders: "Complaint" was why I was trying to call.
~jim saunders's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jim saunders: I wanted to talk to a human IN AMERICA about my credit report in WHICH YOU WERE REPORTING INACCURATE INFORMATION. How do I talk to someone who understands my concerns and questions. Not an automatic set answers from someone in INDIA. How do I talk to someone about what the letter you sent me means.
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~jim saunders: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jim saunders: I'd give them a five out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~jim saunders: For that I would say five out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~jim saunders: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jim saunders taken from his TransUnion customer service problem that occurred on November 20th, 2017.