TransUnion: Now I initially was going to type a big fat...
A TransUnion customer review by GetHuman user ~1234 from November 3rd, 2017
Background on ~1234's case
GetHuman: ~1234 - can you tell our other TransUnion customers when your case took place?
~1234: Yes I can. It was evening, on October 31st.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~1234 a list of common TransUnion problems)
~1234: "Check credit score" was why I was trying to call.
~1234's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~1234: Now I initially was going to type a big fat * (HORRIBLE) due to the rudest person I have ever spoken to (Kim) in my life. She was nasty and downright a transunion bully! I was just calling to complain about a bill I paid that kept showing up.*But I was persistent, and I kept calling back to complain about her (she picked up and wouldn't transfer me)and finally got someone named Augustus. He was SO helpful and pretty much gave me tips on what can increase a score, like making sure the credit company reported a limit, not just a debt. Little things like that are so helpful. ASK FOR AUGUSTUS!
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~1234: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~1234: I'd give them a four out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~1234: For that I would say one out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~1234: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~1234 taken from his TransUnion customer service problem that occurred on October 31st, 2017.