TransUnion: Very professional, accent however completed abl...
A TransUnion customer review by GetHuman user ~Customer AZ from November 16th, 2017
Background on ~Customer AZ's case
GetHuman: ~Customer AZ - can you tell our other TransUnion customers when your case took place?
~Customer AZ: Yes. It was middle of the night, on November 7th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~Customer AZ a list of common TransUnion problems)
~Customer AZ: "Question" was why I was trying to call.
~Customer AZ's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Customer AZ: Very professional, accent however completed able to understand. Very helpful. No wait time at all less than * min.
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~Customer AZ: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Customer AZ: I'd give them a one out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~Customer AZ: For that I would say two out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~Customer AZ: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Customer AZ taken from his TransUnion customer service problem that occurred on November 7th, 2017.