TransUnion: Wait time was about * mins. Communication was...
A TransUnion customer review by GetHuman user GetHuman-383679 from November 3rd, 2017
Background on GetHuman-383679's case
GetHuman: GetHuman-383679 - can you tell our other TransUnion customers when your case took place?
GetHuman-383679: Yes. It was morning, on October 31st.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-383679 a list of common TransUnion problems)
GetHuman-383679: "Cancel Subscription" was why I was trying to call.
GetHuman-383679's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-383679: Wait time was about * mins. Communication was average. Have to know exactly the right questions to ask or else they are very short with you. I had to call a second time for a different person. She was more helpful than first person. He wouldn't help at all but the second gave little more help.
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
GetHuman-383679: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-383679: I'd give them a five out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
GetHuman-383679: For that I would say one out of five.
GetHuman: And finally- any advice for other TransUnion customers?
GetHuman-383679: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-383679 taken from his TransUnion customer service problem that occurred on October 31st, 2017.