TransUnion: You will be contacted by a gentleman there whos...
A TransUnion customer review by GetHuman user ~Charco418 from November 4th, 2017
Background on ~Charco418's case
GetHuman: ~Charco418 - can you tell our other TransUnion customers when your case took place?
~Charco418: Yes I can. It was afternoon, on October 28th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~Charco418 a list of common TransUnion problems)
~Charco418: "Unfreeze Credit" was why I was trying to call.
~Charco418's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Charco418: You will be contacted by a gentleman there whose name is David Emory and he has someone on the line with him whose name I didn't ask, but she asked for my social and could not get the whole story. She called the party that sent me the letter, and David Emery had them to respond immediately, he said. He supposedly resolved the order, I will know by Friday, May the *th. I will report what happens.
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~Charco418: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Charco418: I'd give them a five out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~Charco418: For that I would say three out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~Charco418: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Charco418 taken from his TransUnion customer service problem that occurred on October 28th, 2017.