TransUnion: could not get to talk to someone I could undres...
A TransUnion customer review by GetHuman user ~mad man from November 20th, 2017
Background on ~mad man's case
GetHuman: ~mad man - can you tell our other TransUnion customers when your case took place?
~mad man: Yes I can. It was morning, on November 11th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~mad man a list of common TransUnion problems)
~mad man: "Question" was why I was trying to call.
~mad man's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad man: could not get to talk to someone I could undrestand. why don't transunion let AMERICANS take care of business here in the USA not someone in India or another foreign country.
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~mad man: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad man: I'd give them a two out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~mad man: For that I would say five out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~mad man: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad man taken from his TransUnion customer service problem that occurred on November 11th, 2017.