Transaero USA: My rating explains it all! My call gets dropped...
A Transaero USA customer review by GetHuman user GetHuman-382122 from November 27th, 2017
Background on GetHuman-382122's case
GetHuman: GetHuman-382122 - can you tell our other Transaero USA customers when your case took place?
GetHuman-382122: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Transaero USA, and if so, how?
GetHuman: And which of these common Transaero USA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-382122 a list of common Transaero USA problems)
GetHuman-382122: "Flight delayed" was why I was trying to call.
GetHuman-382122's review of Transaero USA customer service
GetHuman: So how would you sum up your experience for GetHuman's Transaero USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-382122: My rating explains it all! My call gets dropped more often than it gets picked up, and I've waited to speak to someone for as long as * hour and ** minutes. Outrageous!
GetHuman: Let's quantify your experience contacting Transaero USA. On a scale of 1 to 5, how easy is it go get help on a Transaero USA problem?
GetHuman-382122: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-382122: I'd give them a four out of five on communication.
GetHuman: And what about Transaero USA's ability to quickly and effectively address your problem?
GetHuman-382122: For that I would say one out of five.
GetHuman: And finally- any advice for other Transaero USA customers?
GetHuman-382122: Call them early in the day or late. Don't forget any personal or account information you might need for Transaero USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-382122 taken from his Transaero USA customer service problem that occurred on November 18th, 2017.
Transaero USA
2.00 of 5 stars | 6 reviews
GetHuman-382122's Transaero USA Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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