Transperth: On Saturday * th July '**. I stepped on the...
A Transperth customer review by GetHuman user ~Jan Walton from November 5th, 2017
Background on ~Jan Walton's case
GetHuman: ~Jan Walton - can you tell our other Transperth customers when your case took place?
~Jan Walton: Sure. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Transperth, and if so, how?
GetHuman: And which of these common Transperth customer issues best describes the reason you wanted to talk to them?
(Shows ~Jan Walton a list of common Transperth problems)
~Jan Walton: "Complaint" was why I was trying to call.
~Jan Walton's review of Transperth customer service
GetHuman: So how would you sum up your experience for GetHuman's Transperth customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jan Walton: On Saturday * th July '**. I stepped on the *** Transperth Bus at Hill street at * ** am. *As was suggested by Transperth info line lady I think she said her name was (Joanne)- to ask the *** bus driver if he would help me by stopping at the stop before Berwick Street in Victoria Park.*The driver was of Middle East Origin - after I had asked himfor his help - he was so angry, "I am the driver - If I remember".*I mentioned that I could understand if the bus was 'full' - BUT I was the only customer on board the whole journey. - I was again berrated!*"all I asked for was a nice custom service manner and to be treated as a welcomed customer on Transperth bus* *As I was not sure of the route and that area. I sat in silence - trying to recognise where the correct stop would be. *The bus driver drove 'passed' the stop which I had asked him to stop at -- *So I ran the bell to alight at the next. It was quite a way to walk and I did not appreciate the manner in which I was verbally treated - I
GetHuman: Let's quantify your experience contacting Transperth. On a scale of 1 to 5, how easy is it go get help on a Transperth problem?
~Jan Walton: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jan Walton: I'd give them a one out of five on communication.
GetHuman: And what about Transperth's ability to quickly and effectively address your problem?
~Jan Walton: For that I would say four out of five.
GetHuman: And finally- any advice for other Transperth customers?
~Jan Walton: Call them early in the day or late. Don't forget any personal or account information you might need for Transperth to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jan Walton taken from his Transperth customer service problem that occurred on October 28th, 2017.
Transperth
1.00 of 5 stars | 16 reviews
~Jan Walton's Transperth Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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