TurboTax: *.* hours of horrific expirince If they do not...
A TurboTax customer review by GetHuman user ~lubadear from November 15th, 2017
Background on ~lubadear's case
GetHuman: ~lubadear - can you tell our other TurboTax customers when your case took place?
~lubadear: Yup. It was afternoon, on November 6th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~lubadear a list of common TurboTax problems)
~lubadear: "Complaint" was why I was trying to call.
~lubadear's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lubadear: *.* hours of horrific expirince If they do not have an answer right away you are scrwed, you will be disconected and you will never receive an e-mail confirming your conversation. Good luck getting*anywhere. Total waste of time and money. Run people run!!!!!!!!!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~lubadear: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lubadear: I'd give them a one out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~lubadear: For that I would say five out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~lubadear: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lubadear taken from his TurboTax customer service problem that occurred on November 6th, 2017.