TurboTax: I am very unhappy with the response that i rece...
A TurboTax customer review by GetHuman user ~William fortner from November 9th, 2017
Background on ~William fortner's case
GetHuman: ~William fortner - can you tell our other TurboTax customers when your case took place?
~William fortner: Yes. It was middle of the night, on November 8th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~William fortner a list of common TurboTax problems)
~William fortner: "Account access" was why I was trying to call.
~William fortner's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~William fortner: I am very unhappy with the response that i received from your customer service. I wasn't able to get an answer as to why my Federal retirement income was added on block **A under IRA distributions. It should have went under Pensions and annuities. Was there a change for ****. My **** return showed the amount in the correct block **A. I will not file with turbo tax next year
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~William fortner: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~William fortner: I'd give them a two out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~William fortner: For that I would say one out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~William fortner: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~William fortner taken from his TurboTax customer service problem that occurred on November 8th, 2017.