TurboTax: I had a billing question. I got choices that w...
A TurboTax customer review by GetHuman user ~KHB North Carolina from November 14th, 2017
Background on ~KHB North Carolina's case
GetHuman: ~KHB North Carolina - can you tell our other TurboTax customers when your case took place?
~KHB North Carolina: Yes I can. It was morning, on November 12th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~KHB North Carolina a list of common TurboTax problems)
~KHB North Carolina: "Payment Arrangement" was why I was trying to call.
~KHB North Carolina's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KHB North Carolina: I had a billing question. I got choices that were not applicable but by pushing zero although it never said to do this I got a person. She was very helpful and solved my problem. I had called earlier on another number and had trouble understanding that person. I strongly recommend this number.
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~KHB North Carolina: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KHB North Carolina: I'd give them a three out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~KHB North Carolina: For that I would say two out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~KHB North Carolina: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KHB North Carolina taken from his TurboTax customer service problem that occurred on November 12th, 2017.