TurboTax: I had great help walk me thru step by step to h...
A TurboTax customer review by GetHuman user ~susan carr from October 28th, 2017
Background on ~susan carr's case
GetHuman: ~susan carr - can you tell our other TurboTax customers when your case took place?
~susan carr: Sure. It was morning, on October 26th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~susan carr a list of common TurboTax problems)
~susan carr: "Can't Access Account" was why I was trying to call.
~susan carr's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~susan carr: I had great help walk me thru step by step to help me amend my already efiled taxes.. Great work keep it up..
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~susan carr: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~susan carr: I'd give them a three out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~susan carr: For that I would say five out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~susan carr: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~susan carr taken from his TurboTax customer service problem that occurred on October 26th, 2017.