TurboTax: I was having a problem entering a *nd ****C. Th...
A TurboTax customer review by GetHuman user ~Great Customer Service from November 26th, 2017
Background on ~Great Customer Service's case
GetHuman: ~Great Customer Service - can you tell our other TurboTax customers when your case took place?
~Great Customer Service: Sure. It was morning, on November 24th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~Great Customer Service a list of common TurboTax problems)
~Great Customer Service: "Account access" was why I was trying to call.
~Great Customer Service's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Great Customer Service: I was having a problem entering a *nd ****C. The person who helped me was very knowledgeable and solved my problem. Great customer support.
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~Great Customer Service: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Great Customer Service: I'd give them a five out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~Great Customer Service: For that I would say five out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~Great Customer Service: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Great Customer Service taken from his TurboTax customer service problem that occurred on November 24th, 2017.