TurboTax: Issue with Turbo Tax
A TurboTax customer review by GetHuman user GetHuman-celizabe from December 8th, 2017
Background on GetHuman-celizabe's case
GetHuman: GetHuman-celizabe - can you tell our other TurboTax customers when your case took place?
GetHuman-celizabe: Sure. It was middle of the night, on December 3rd.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-celizabe a list of common TurboTax problems)
GetHuman-celizabe: "Refund a Charge" was why I was trying to call.
GetHuman-celizabe's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-celizabe: Issue with Turbo Tax
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman-celizabe: Haven't received refund Feb **th filed accepted called "human " message machine that is supposed to have someone call u bk never happed did this about five times wheres my refund has no knowledge of my refund even though i can still pull it up helllllllllllllp could use that little *** bucks !!
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
GetHuman-celizabe: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-celizabe: I'd give them a four out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
GetHuman-celizabe: For that I would say one out of five.
GetHuman: And finally- any advice for other TurboTax customers?
GetHuman-celizabe: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-celizabe taken from his TurboTax customer service problem that occurred on December 3rd, 2017.