TurboTax: My return was kept and credited to a student lo...
A TurboTax customer review by GetHuman user ~Pissedoffstudent from November 21st, 2017
Background on ~Pissedoffstudent's case
GetHuman: ~Pissedoffstudent - can you tell our other TurboTax customers when your case took place?
~Pissedoffstudent: Sure. It was evening, on November 16th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissedoffstudent a list of common TurboTax problems)
~Pissedoffstudent: "Return issue" was why I was trying to call.
~Pissedoffstudent's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissedoffstudent: My return was kept and credited to a student loan in which i have set up monthly payments for. In check my account recently i see that you meaning TURBO TAX INTUIT has with drawn $** out of my account. What the **** are you taking money out of my account with now mail sent with reason. I never approved anything to be taken out of my account. And yes after ** **** min I'm still on hold. you all **** and i will never use your services again.
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~Pissedoffstudent: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissedoffstudent: I'd give them a three out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~Pissedoffstudent: For that I would say two out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~Pissedoffstudent: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissedoffstudent taken from his TurboTax customer service problem that occurred on November 16th, 2017.