TurboTax: My wait time is close to * hours not ** minutes...
A TurboTax customer review by GetHuman user ~omer celiker from November 14th, 2017
Background on ~omer celiker's case
GetHuman: ~omer celiker - can you tell our other TurboTax customers when your case took place?
~omer celiker: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~omer celiker a list of common TurboTax problems)
~omer celiker: "Payment Arrangement" was why I was trying to call.
~omer celiker's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~omer celiker: My wait time is close to * hours not ** minutes.*****************Thanks for contacting TurboTax. Currently wait times are longer than we'd like. We might answer your question faster at turbotax.com*support where you'll find helpful articles and answers to common questions. We look forward to chatting with you and will connect you with the next available agent.*You are currently at position number ** in the queue.*All agents are currently busy. Please stand by.*An agent will be with you in a moment. Thank you for your patience.*You are currently at position number ** in the queue.*The next available Agent will be with you in a moment.*All agents are currently busy. Please stand by.*You are currently at position number ** in the queue.*An agent will be with you in a moment. Thank you for your patience.*The next available Agent will be with you in a moment.*You are currently at position number ** in the queue.*All agents are currently busy. Please stand by.*An agent will be with you i
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~omer celiker: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~omer celiker: I'd give them a five out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~omer celiker: For that I would say four out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~omer celiker: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~omer celiker taken from his TurboTax customer service problem that occurred on November 13th, 2017.