TurboTax: Rejected returns with no recourse, copying info...

A TurboTax customer review by GetHuman user GetHuman-348890 from November 26th, 2017

Background on GetHuman-348890's case

GetHuman: GetHuman-348890 - can you tell our other TurboTax customers when your case took place?
GetHuman-348890: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman-348890: I used the 800-446-8848 number I found for on the GetHuman TurboTax customer phone number page I was on: TurboTax Customer Service Phone Number
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-348890 a list of common TurboTax problems)
GetHuman-348890: "Missing Refund" was why I was trying to call.

GetHuman-348890's review of TurboTax customer service

GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-348890: Rejected returns with no recourse, copying info exactly from W*, tried to chat but they were experiencing 'higher than normal' wait time.... just impossible to get help*answers, file w*another service, turbotax is not what it used to be.
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
GetHuman-348890: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-348890: I'd give them a five out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
GetHuman-348890: For that I would say four out of five.
GetHuman: And finally- any advice for other TurboTax customers?
GetHuman-348890: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-348890 taken from his TurboTax customer service problem that occurred on November 17th, 2017.

TurboTax

2.69 of 5 stars | 472 reviews

GetHuman-348890's TurboTax Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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