TurboTax: She was really helpful in getting me a download...
A TurboTax customer review by GetHuman user ~Alice B -- Old Programmer from November 13th, 2017
Background on ~Alice B -- Old Programmer's case
GetHuman: ~Alice B -- Old Programmer - can you tell our other TurboTax customers when your case took place?
~Alice B -- Old Programmer: Yes. It was afternoon, on November 5th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~Alice B -- Old Programmer a list of common TurboTax problems)
~Alice B -- Old Programmer: "Technical support" was why I was trying to call.
~Alice B -- Old Programmer's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alice B -- Old Programmer: She was really helpful in getting me a downloaded and installed copy of Turbotax ****. We had to delete lots of old stuff to get enough room to do the install.
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~Alice B -- Old Programmer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alice B -- Old Programmer: I'd give them a one out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~Alice B -- Old Programmer: For that I would say two out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~Alice B -- Old Programmer: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alice B -- Old Programmer taken from his TurboTax customer service problem that occurred on November 5th, 2017.