TurboTax: Trying to found what my refund again, but ent...
A TurboTax customer review by GetHuman user GetHuman-244509 from November 20th, 2017
Background on GetHuman-244509's case
GetHuman: GetHuman-244509 - can you tell our other TurboTax customers when your case took place?
GetHuman-244509: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-244509 a list of common TurboTax problems)
GetHuman-244509: "Refund" was why I was trying to call.
GetHuman-244509's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-244509: Trying to found what my refund again, but entered my UN & PW and wouldn't take. Then called the number and all it said was when my tax return was being filed and then hung up... Lol there was no interaction at all. Plus I think they screwed up my UN & PW when they did one of their updates. I put in my email in to try to retrieve my PW, and they no file of that either. Last time I'm using them., and il make sure to to tell others about this too.
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
GetHuman-244509: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-244509: I'd give them a two out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
GetHuman-244509: For that I would say five out of five.
GetHuman: And finally- any advice for other TurboTax customers?
GetHuman-244509: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-244509 taken from his TurboTax customer service problem that occurred on November 15th, 2017.