TurboTax: Your web page says hours of operation are *:**a...
A TurboTax customer review by GetHuman user ~Upset long time customer from November 11th, 2017
Background on ~Upset long time customer's case
GetHuman: ~Upset long time customer - can you tell our other TurboTax customers when your case took place?
~Upset long time customer: Yeah. It was middle of the night, on November 10th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~Upset long time customer a list of common TurboTax problems)
~Upset long time customer: "Complaint" was why I was trying to call.
~Upset long time customer's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Upset long time customer: Your web page says hours of operation are *:**am to *:**pm PT. Your recording says *:**am to *:**pm PT.
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~Upset long time customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Upset long time customer: I'd give them a five out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~Upset long time customer: For that I would say five out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~Upset long time customer: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Upset long time customer taken from his TurboTax customer service problem that occurred on November 10th, 2017.