TurboTax: first wait was ** minutes, and got disconnected...
A TurboTax customer review by GetHuman user ~no screen name from November 14th, 2017
Background on ~no screen name 's case
GetHuman: ~no screen name - can you tell our other TurboTax customers when your case took place?
~no screen name : Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~no screen name a list of common TurboTax problems)
~no screen name : "Track My Refund" was why I was trying to call.
~no screen name 's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~no screen name : first wait was ** minutes, and got disconnected, waiting for ** minutes, no response as of yet...bad service, got charged $** thought i was filing for free...and didn't get to efile for error and they submitted my payment!! ALL wrong
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~no screen name : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~no screen name : I'd give them a four out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~no screen name : For that I would say one out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~no screen name : Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~no screen name taken from his TurboTax customer service problem that occurred on November 12th, 2017.