TurboTax: here we go again!!! After using this service fo...
A TurboTax customer review by GetHuman user ~totally unsatisfied /stressed from November 26th, 2017
Background on ~totally unsatisfied /stressed's case
GetHuman: ~totally unsatisfied /stressed - can you tell our other TurboTax customers when your case took place?
~totally unsatisfied /stressed: Yeah. It was afternoon, on November 21st.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~totally unsatisfied /stressed a list of common TurboTax problems)
~totally unsatisfied /stressed: "Track My Refund" was why I was trying to call.
~totally unsatisfied /stressed's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~totally unsatisfied /stressed: here we go again!!! After using this service for ** years I thought it might get better. Same run around, transfer from person or number to number. Now other problems have cropped up and it's not reflected on my returns !!!
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~totally unsatisfied /stressed: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~totally unsatisfied /stressed: I'd give them a three out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~totally unsatisfied /stressed: For that I would say two out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~totally unsatisfied /stressed: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~totally unsatisfied /stressed taken from his TurboTax customer service problem that occurred on November 21st, 2017.