TurboTax: the person with whom I spoke resurrected the im...
A TurboTax customer review by GetHuman user ~Geezer from November 23rd, 2017
Background on ~Geezer's case
GetHuman: ~Geezer - can you tell our other TurboTax customers when your case took place?
~Geezer: Yes I can. It was evening, on November 21st.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~Geezer a list of common TurboTax problems)
~Geezer: "Refund a Charge" was why I was trying to call.
~Geezer's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Geezer: the person with whom I spoke resurrected the image of TTax that I've had for years. That is* efficient, ethical and professional. That well earned image was being degraded, in my opinion, by a Berlin Wall of diversion, that made it almost impossible to get to a living person who could answer question in real time. I am a quiet man but I was exhausted by the complication that repeatedly directs one to another stone wall. Finally, by pure luck I believe, and with the help of google, I came to a person who solved the problem. So with all that said I wish I could ID the helper man. He did his job and he did it well.
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~Geezer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Geezer: I'd give them a five out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~Geezer: For that I would say three out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~Geezer: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Geezer taken from his TurboTax customer service problem that occurred on November 21st, 2017.