TurboTax: no return call as promised
A TurboTax customer review by GetHuman user GetHuman-mozart7 from November 29th, 2017
Background on GetHuman-mozart7's case
GetHuman: GetHuman-mozart7 - can you tell our other TurboTax customers when your case took place?
GetHuman-mozart7: Yes. It was morning, on November 28th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mozart7 a list of common TurboTax problems)
GetHuman-mozart7: "Track My Refund" was why I was trying to call.
GetHuman-mozart7's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mozart7: no return call as promised
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-mozart7: tried two numbers, received message that they would call back, waited several hours and no return call received...this is a change from last year when I was able to talk to helpful representatives
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
GetHuman-mozart7: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mozart7: I'd give them a five out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
GetHuman-mozart7: For that I would say four out of five.
GetHuman: And finally- any advice for other TurboTax customers?
GetHuman-mozart7: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mozart7 taken from his TurboTax customer service problem that occurred on November 28th, 2017.