U.S Department of Veterans Affairs: I was on hold for a live person to answer. The...
A U.S Department of Veterans Affairs customer review by GetHuman user ~cypresscharger from November 10th, 2017
Background on ~cypresscharger's case
GetHuman: ~cypresscharger - can you tell our other U.S Department of Veterans Affairs customers when your case took place?
~cypresscharger: Yes I can. It was morning, on November 7th.
GetHuman: Did you reach out to U.S Department of Veterans Affairs, and if so, how?
GetHuman: And which of these common U.S Department of Veterans Affairs customer issues best describes the reason you wanted to talk to them?
(Shows ~cypresscharger a list of common U.S Department of Veterans Affairs problems)
~cypresscharger: "None of those really matches why I wanted to call U.S Department of Veterans Affairs that day." was why I was trying to call.
~cypresscharger's review of U.S Department of Veterans Affairs customer service
GetHuman: So how would you sum up your experience for GetHuman's U.S Department of Veterans Affairs customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cypresscharger: I was on hold for a live person to answer. The automated system said the wait time was ** minutes. And I got a live person ** minutes later, and I answered all the questions of verification and then I was told by the rep, I have to hold. I was on hold for another ** minutes and then I hear the phone come off of being hold and then I I was told I did not answer all the verification questions correctly and then he said either give him the correct information, and I would know my own name better than that rep and I said what was the incorrect information that I need to correct and he got exasperated and I got hung up on.
GetHuman: Let's quantify your experience contacting U.S Department of Veterans Affairs. On a scale of 1 to 5, how easy is it go get help on a U.S Department of Veterans Affairs problem?
~cypresscharger: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cypresscharger: I'd give them a five out of five on communication.
GetHuman: And what about U.S Department of Veterans Affairs's ability to quickly and effectively address your problem?
~cypresscharger: For that I would say five out of five.
GetHuman: And finally- any advice for other U.S Department of Veterans Affairs customers?
~cypresscharger: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for U.S Department of Veterans Affairs to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cypresscharger taken from his U.S Department of Veterans Affairs customer service problem that occurred on November 7th, 2017.