US Airways: Good Day,**I followed your recommendation when...
A US Airways customer review by GetHuman user GetHuman-dianai from November 29th, 2017
Background on GetHuman-dianai's case
GetHuman: GetHuman-dianai - can you tell our other US Airways customers when your case took place?
GetHuman-dianai: Yeah. It was morning, on November 23rd.
GetHuman: Did you reach out to US Airways, and if so, how?
GetHuman: And which of these common US Airways customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-dianai a list of common US Airways problems)
GetHuman-dianai: "Complaint" was why I was trying to call.
GetHuman-dianai's review of US Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-dianai: Good Day,**I followed your recommendation when booking my flight to add insurance using Allianz Global Assistance.*Due to health issues I had to cancel and naturally submit an insurance claim supported by a Doctor’s note. To my tremendous surprised my claim was denied: We have completed our review, and unfortunately we were unable to provide reimbursement under the coverage purchased for the following reasons: According to the information in the claim file, the condition(s) which led to the change in travel plans was exhibiting symptoms and*or being treated prior to the purchase of the insurance program. The insurance program defined an Existing medical condition as any illness*injury that a person was seeking or receiving treatment for or had symptoms of on the day the insurance was purchased, or at any time in the *** days before it was purchased.*My “existing medical condition” is CANCER… breast cancer that metastasized in my brain... and according to your highly recommended insurance company: I AM LABELED for life! *This is outrages and I cannot accept it… **Please reconsider associating the name of US Airways with such dishonest & deceitful company as Allianz Global Assistance.**Sincerely,**Diana Ialamova
GetHuman: Let's quantify your experience contacting US Airways. On a scale of 1 to 5, how easy is it go get help on a US Airways problem?
GetHuman-dianai: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-dianai: I'd give them a four out of five on communication.
GetHuman: And what about US Airways's ability to quickly and effectively address your problem?
GetHuman-dianai: For that I would say five out of five.
GetHuman: And finally- any advice for other US Airways customers?
GetHuman-dianai: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-dianai taken from his US Airways customer service problem that occurred on November 23rd, 2017.