US Airways: I was really really impressed... idk y all thes...
A US Airways customer review by GetHuman user ~great service from November 24th, 2017
Background on ~great service's case
GetHuman: ~great service - can you tell our other US Airways customers when your case took place?
~great service: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to US Airways, and if so, how?
GetHuman: And which of these common US Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~great service a list of common US Airways problems)
~great service: "Complaint" was why I was trying to call.
~great service's review of US Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~great service: I was really really impressed... idk y all these comments below r negative I thought the represetitive was gonna be disrespevtful cuz sje wouldnt be trying to sell me something and im just asking questions but she was so so helpful and it was really quick!!
GetHuman: Let's quantify your experience contacting US Airways. On a scale of 1 to 5, how easy is it go get help on a US Airways problem?
~great service: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~great service: I'd give them a two out of five on communication.
GetHuman: And what about US Airways's ability to quickly and effectively address your problem?
~great service: For that I would say one out of five.
GetHuman: And finally- any advice for other US Airways customers?
~great service: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~great service taken from his US Airways customer service problem that occurred on November 19th, 2017.