US Airways: It states that you want to give me the best cus...
A US Airways customer review by GetHuman user ~David from November 26th, 2017
Background on ~David's case
GetHuman: ~David - can you tell our other US Airways customers when your case took place?
~David: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to US Airways, and if so, how?
GetHuman: And which of these common US Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~David a list of common US Airways problems)
~David: "Make a booking" was why I was trying to call.
~David's review of US Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~David: It states that you want to give me the best customer service possible, but due to heavy travel and weather, I'll have to call back later, then you hang up. This is after being on another line for ** minutes and holding. If it is weather and travel, why aren't the other airlines applying the same solutions? You must know that telling a customer to call back later and just hanging up, not offering to be in a call queue and calling back, but just hanging up, is not even poor customer service, it is inappropriate and carless on any level. I would have to take away phone privileges if my daughter treated someone like this!
GetHuman: Let's quantify your experience contacting US Airways. On a scale of 1 to 5, how easy is it go get help on a US Airways problem?
~David: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~David: I'd give them a three out of five on communication.
GetHuman: And what about US Airways's ability to quickly and effectively address your problem?
~David: For that I would say four out of five.
GetHuman: And finally- any advice for other US Airways customers?
~David: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~David taken from his US Airways customer service problem that occurred on November 23rd, 2017.