US Airways: They moved my flight * times until it was sched...
A US Airways customer review by GetHuman user GetHuman-426815 from November 22nd, 2017
Background on GetHuman-426815's case
GetHuman: GetHuman-426815 - can you tell our other US Airways customers when your case took place?
GetHuman-426815: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to US Airways, and if so, how?
GetHuman: And which of these common US Airways customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-426815 a list of common US Airways problems)
GetHuman-426815: "Baggage problem" was why I was trying to call.
GetHuman-426815's review of US Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-426815: They moved my flight * times until it was scheduled to depart at *:**am and I'd obviously miss my connecting flight and stay up all night then try to figure out how to reach my destination in the morning. No thanks! So I tried calling different numbers to see what I can do and after going through the menu, I'd get transferred to a busy signal. Finally got through to a real connection with this number, and waited for over an hour until I eventually hung up and just drove an hour to the airport to get it sorted, an hour back home, and then I'll be getting up early to drive back and fly to my destination in the morning. I fly probably * times or so a year and have never experienced anything like this! They said it was because of thunderstorms in the north.
GetHuman: Let's quantify your experience contacting US Airways. On a scale of 1 to 5, how easy is it go get help on a US Airways problem?
GetHuman-426815: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-426815: I'd give them a one out of five on communication.
GetHuman: And what about US Airways's ability to quickly and effectively address your problem?
GetHuman-426815: For that I would say one out of five.
GetHuman: And finally- any advice for other US Airways customers?
GetHuman-426815: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-426815 taken from his US Airways customer service problem that occurred on November 18th, 2017.