US Citizenship & Immigration Service: First line of customer service answered quickly...
A US Citizenship & Immigration Service customer review by GetHuman user GetHuman-428623 from November 20th, 2017
Background on GetHuman-428623's case
GetHuman: GetHuman-428623 - can you tell our other US Citizenship & Immigration Service customers when your case took place?
GetHuman-428623: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to US Citizenship & Immigration Service, and if so, how?
GetHuman: And which of these common US Citizenship & Immigration Service customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-428623 a list of common US Citizenship & Immigration Service problems)
GetHuman-428623: "Check Application Status" was why I was trying to call.
GetHuman-428623's review of US Citizenship & Immigration Service customer service
GetHuman: So how would you sum up your experience for GetHuman's US Citizenship & Immigration Service customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-428623: First line of customer service answered quickly, but was useless (was only able to check status, which I can check myself). Transferred me to next level of CS where I waited for over * hours on hold and finally gave up. Ridiculous.
GetHuman: Let's quantify your experience contacting US Citizenship & Immigration Service. On a scale of 1 to 5, how easy is it go get help on a US Citizenship & Immigration Service problem?
GetHuman-428623: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-428623: I'd give them a five out of five on communication.
GetHuman: And what about US Citizenship & Immigration Service's ability to quickly and effectively address your problem?
GetHuman-428623: For that I would say five out of five.
GetHuman: And finally- any advice for other US Citizenship & Immigration Service customers?
GetHuman-428623: Call them early in the day or late. Don't forget any personal or account information you might need for US Citizenship & Immigration Service to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-428623 taken from his US Citizenship & Immigration Service customer service problem that occurred on November 19th, 2017.