US Citizenship & Immigration Service: I followed the instructions: pressed * for Engl...
A US Citizenship & Immigration Service customer review by GetHuman user ~screen_name_99 from November 8th, 2017
Background on ~screen_name_99's case
GetHuman: ~screen_name_99 - can you tell our other US Citizenship & Immigration Service customers when your case took place?
~screen_name_99: Yes I can. It was evening, on November 5th.
GetHuman: Did you reach out to US Citizenship & Immigration Service, and if so, how?
GetHuman: And which of these common US Citizenship & Immigration Service customer issues best describes the reason you wanted to talk to them?
(Shows ~screen_name_99 a list of common US Citizenship & Immigration Service problems)
~screen_name_99: "Request Replacement Document" was why I was trying to call.
~screen_name_99's review of US Citizenship & Immigration Service customer service
GetHuman: So how would you sum up your experience for GetHuman's US Citizenship & Immigration Service customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~screen_name_99: I followed the instructions: pressed * for English, then pressed *, then pressed *. The answer I got: "The key that you've pressed is not a valid choice for this menu". So these instructions are wrong. Also, I've tried the call back option, ** minutes have passed, nobody called me back yet.
GetHuman: Let's quantify your experience contacting US Citizenship & Immigration Service. On a scale of 1 to 5, how easy is it go get help on a US Citizenship & Immigration Service problem?
~screen_name_99: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~screen_name_99: I'd give them a two out of five on communication.
GetHuman: And what about US Citizenship & Immigration Service's ability to quickly and effectively address your problem?
~screen_name_99: For that I would say three out of five.
GetHuman: And finally- any advice for other US Citizenship & Immigration Service customers?
~screen_name_99: Call them early in the day or late. Don't forget any personal or account information you might need for US Citizenship & Immigration Service to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~screen_name_99 taken from his US Citizenship & Immigration Service customer service problem that occurred on November 5th, 2017.