US Postal Service (USPS): Finally got to speak to a person. They were no...
A US Postal Service (USPS) customer review by GetHuman user ~Hate USPS from November 26th, 2017
Background on ~Hate USPS's case
GetHuman: ~Hate USPS - can you tell our other US Postal Service (USPS) customers when your case took place?
~Hate USPS: Yeah. It was late at night, on November 16th.
GetHuman: Did you reach out to US Postal Service (USPS), and if so, how?
GetHuman: And which of these common US Postal Service (USPS) customer issues best describes the reason you wanted to talk to them?
(Shows ~Hate USPS a list of common US Postal Service (USPS) problems)
~Hate USPS: "Change of Address" was why I was trying to call.
~Hate USPS's review of US Postal Service (USPS) customer service
GetHuman: So how would you sum up your experience for GetHuman's US Postal Service (USPS) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hate USPS: Finally got to speak to a person. They were no help. My package is three days late and they said to "just give it some more time." No solutions offered, nothing. Only the government can get away with this kind of customer service.
GetHuman: Let's quantify your experience contacting US Postal Service (USPS). On a scale of 1 to 5, how easy is it go get help on a US Postal Service (USPS) problem?
~Hate USPS: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hate USPS: I'd give them a one out of five on communication.
GetHuman: And what about US Postal Service (USPS)'s ability to quickly and effectively address your problem?
~Hate USPS: For that I would say four out of five.
GetHuman: And finally- any advice for other US Postal Service (USPS) customers?
~Hate USPS: Call them early in the day or late. Don't forget any personal or account information you might need for US Postal Service (USPS) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hate USPS taken from his US Postal Service (USPS) customer service problem that occurred on November 16th, 2017.