US Postal Service (USPS): Horrible customer service! Very rude customer s...
A US Postal Service (USPS) customer review by GetHuman user GetHuman-310412 from November 21st, 2017
Background on GetHuman-310412's case
GetHuman: GetHuman-310412 - can you tell our other US Postal Service (USPS) customers when your case took place?
GetHuman-310412: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to US Postal Service (USPS), and if so, how?
GetHuman: And which of these common US Postal Service (USPS) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-310412 a list of common US Postal Service (USPS) problems)
GetHuman-310412: "Track an order" was why I was trying to call.
GetHuman-310412's review of US Postal Service (USPS) customer service
GetHuman: So how would you sum up your experience for GetHuman's US Postal Service (USPS) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-310412: Horrible customer service! Very rude customer service reps! Not helpful at all! They cannot tell you anything about the packages. Have no answers for any questions you have. They definitely need to hire more people and need to train them better! Need to implement a new system on lost packages!
GetHuman: Let's quantify your experience contacting US Postal Service (USPS). On a scale of 1 to 5, how easy is it go get help on a US Postal Service (USPS) problem?
GetHuman-310412: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-310412: I'd give them a four out of five on communication.
GetHuman: And what about US Postal Service (USPS)'s ability to quickly and effectively address your problem?
GetHuman-310412: For that I would say three out of five.
GetHuman: And finally- any advice for other US Postal Service (USPS) customers?
GetHuman-310412: Call them early in the day or late. Don't forget any personal or account information you might need for US Postal Service (USPS) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-310412 taken from his US Postal Service (USPS) customer service problem that occurred on November 14th, 2017.