Ulta Beauty: I didn't have enough info to have my issue reso...
A Ulta Beauty customer review by GetHuman user ~LeisaB from November 24th, 2017
Background on ~LeisaB's case
GetHuman: ~LeisaB - can you tell our other Ulta Beauty customers when your case took place?
~LeisaB: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Ulta Beauty, and if so, how?
GetHuman: And which of these common Ulta Beauty customer issues best describes the reason you wanted to talk to them?
(Shows ~LeisaB a list of common Ulta Beauty problems)
~LeisaB: "Complaint" was why I was trying to call.
~LeisaB's review of Ulta Beauty customer service
GetHuman: So how would you sum up your experience for GetHuman's Ulta Beauty customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LeisaB: I didn't have enough info to have my issue resolved. I bought a gift card for my cousin and when she went to use it, the amount was wrong. I was just trying to find out what we needed to do to resolve it - she lives an hour away and I have the receipt! Turns out they could have resolved it if I'd had the card number when I called. Once I get it from the cuz, I'll be able to have it resolved over the phone. I was pleased.
GetHuman: Let's quantify your experience contacting Ulta Beauty. On a scale of 1 to 5, how easy is it go get help on a Ulta Beauty problem?
~LeisaB: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LeisaB: I'd give them a three out of five on communication.
GetHuman: And what about Ulta Beauty's ability to quickly and effectively address your problem?
~LeisaB: For that I would say two out of five.
GetHuman: And finally- any advice for other Ulta Beauty customers?
~LeisaB: Call them early in the day or late. Don't forget any personal or account information you might need for Ulta Beauty to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LeisaB taken from his Ulta Beauty customer service problem that occurred on November 22nd, 2017.