Ulta Beauty: I waited sooo long to get someone on the line a...
A Ulta Beauty customer review by GetHuman user ~totalripoff from November 19th, 2017
Background on ~totalripoff's case
GetHuman: ~totalripoff - can you tell our other Ulta Beauty customers when your case took place?
~totalripoff: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Ulta Beauty, and if so, how?
GetHuman: And which of these common Ulta Beauty customer issues best describes the reason you wanted to talk to them?
(Shows ~totalripoff a list of common Ulta Beauty problems)
~totalripoff: "Complaint" was why I was trying to call.
~totalripoff's review of Ulta Beauty customer service
GetHuman: So how would you sum up your experience for GetHuman's Ulta Beauty customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~totalripoff: I waited sooo long to get someone on the line and she didn't have a direct answer for me. I ordered a card online and sent it to the wrong email. * letter off, I figured they could have easily cancelled the card and re-sent a new one out. The email address isn't even valid. If it had rejected, it shouldn't take over ** minutes to see if the card was redeemed. Very disappointed and will NEVER buy online from Ulta again.
GetHuman: Let's quantify your experience contacting Ulta Beauty. On a scale of 1 to 5, how easy is it go get help on a Ulta Beauty problem?
~totalripoff: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~totalripoff: I'd give them a five out of five on communication.
GetHuman: And what about Ulta Beauty's ability to quickly and effectively address your problem?
~totalripoff: For that I would say one out of five.
GetHuman: And finally- any advice for other Ulta Beauty customers?
~totalripoff: Call them early in the day or late. Don't forget any personal or account information you might need for Ulta Beauty to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~totalripoff taken from his Ulta Beauty customer service problem that occurred on November 14th, 2017.