Ulta Beauty: You have the worst website ever. Have tried se...
A Ulta Beauty customer review by GetHuman user GetHuman-339742 from November 21st, 2017
Background on GetHuman-339742's case
GetHuman: GetHuman-339742 - can you tell our other Ulta Beauty customers when your case took place?
GetHuman-339742: Yeah. It was evening, on November 15th.
GetHuman: Did you reach out to Ulta Beauty, and if so, how?
GetHuman: And which of these common Ulta Beauty customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-339742 a list of common Ulta Beauty problems)
GetHuman-339742: "Track order" was why I was trying to call.
GetHuman-339742's review of Ulta Beauty customer service
GetHuman: So how would you sum up your experience for GetHuman's Ulta Beauty customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-339742: You have the worst website ever. Have tried several times over the past months to place an order online. IMPOSSIBLE! I get invaid CVS-it's not! to try again later. Recently had * pending charges on my card even though I never completed my order. Realize they will fall off but in the meanwhile they are deducted from my balance. Will no longer waste my time on your site.
GetHuman: Let's quantify your experience contacting Ulta Beauty. On a scale of 1 to 5, how easy is it go get help on a Ulta Beauty problem?
GetHuman-339742: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-339742: I'd give them a four out of five on communication.
GetHuman: And what about Ulta Beauty's ability to quickly and effectively address your problem?
GetHuman-339742: For that I would say one out of five.
GetHuman: And finally- any advice for other Ulta Beauty customers?
GetHuman-339742: Call them early in the day or late. Don't forget any personal or account information you might need for Ulta Beauty to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-339742 taken from his Ulta Beauty customer service problem that occurred on November 15th, 2017.