United Airlines: Agent didn't listen thus didn't understand my p...
A United Airlines customer review by GetHuman user ~Unhappy Customer from November 19th, 2017
Background on ~Unhappy Customer's case
GetHuman: ~Unhappy Customer - can you tell our other United Airlines customers when your case took place?
~Unhappy Customer: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy Customer a list of common United Airlines problems)
~Unhappy Customer: "Missing item" was why I was trying to call.
~Unhappy Customer's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy Customer: Agent didn't listen thus didn't understand my problem. I rephrased the question several times but Agent just repeated herself. No help whatsoever. Worst service so far!
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Unhappy Customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy Customer: I'd give them a five out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Unhappy Customer: For that I would say five out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Unhappy Customer: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy Customer taken from his United Airlines customer service problem that occurred on November 16th, 2017.