United Airlines: Answered my question but I still have to go to...
A United Airlines customer review by GetHuman user ~Simone Dove from November 19th, 2017
Background on ~Simone Dove's case
GetHuman: ~Simone Dove - can you tell our other United Airlines customers when your case took place?
~Simone Dove: Yup. It was middle of the night, on November 12th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Simone Dove a list of common United Airlines problems)
~Simone Dove: "Refund" was why I was trying to call.
~Simone Dove's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Simone Dove: Answered my question but I still have to go to the airport to check in in person and print boarding passes for overbooked international flight.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Simone Dove: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Simone Dove: I'd give them a two out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Simone Dove: For that I would say three out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Simone Dove: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Simone Dove taken from his United Airlines customer service problem that occurred on November 12th, 2017.