United Airlines: I asked about a refund because my flight was ca...
A United Airlines customer review by GetHuman user ~Anonymous in NY from November 21st, 2017
Background on ~Anonymous in NY's case
GetHuman: ~Anonymous in NY - can you tell our other United Airlines customers when your case took place?
~Anonymous in NY: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous in NY a list of common United Airlines problems)
~Anonymous in NY: "Change flight" was why I was trying to call.
~Anonymous in NY's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous in NY: I asked about a refund because my flight was cancelled. The man said to go to the website www.united*refunds and attach my receipts. I told him that the pull down menu did not have an option for a refund for cancelled flights. He was rude and then he HUNG UP ON ME!!!
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Anonymous in NY: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous in NY: I'd give them a five out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Anonymous in NY: For that I would say four out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Anonymous in NY: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous in NY taken from his United Airlines customer service problem that occurred on November 14th, 2017.