United Airlines: I had a double deduction of my account on * dif...
A United Airlines customer review by GetHuman user ~DYLAN from November 19th, 2017
Background on ~DYLAN's case
GetHuman: ~DYLAN - can you tell our other United Airlines customers when your case took place?
~DYLAN: Yes I can. It was morning, on November 10th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~DYLAN a list of common United Airlines problems)
~DYLAN: "Make a booking" was why I was trying to call.
~DYLAN's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DYLAN: I had a double deduction of my account on * different dates on a change of flight, I have to call in from singapore which I have to wait for an hour plus before anyone talks to me who is gonna pay for my phone bill.*On top of that they tell me they cant solve it I have to call my bank and say it is united airlines that charge me twice and told me they even had * codes to verify for it.stupid service
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~DYLAN: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DYLAN: I'd give them a three out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~DYLAN: For that I would say five out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~DYLAN: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DYLAN taken from his United Airlines customer service problem that occurred on November 10th, 2017.