United Airlines: Just use the "call free via web" button and don...
A United Airlines customer review by GetHuman user ~I love UA from November 23rd, 2017
Background on ~I love UA's case
GetHuman: ~I love UA - can you tell our other United Airlines customers when your case took place?
~I love UA: Yes I can. It was late at night, on November 20th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~I love UA a list of common United Airlines problems)
~I love UA: "Special Request" was why I was trying to call.
~I love UA's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~I love UA: Just use the "call free via web" button and don't answer which option you would like to choose. After * minutes the automatic voice will give up and connect you to a human being *)
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~I love UA: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~I love UA: I'd give them a five out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~I love UA: For that I would say four out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~I love UA: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~I love UA taken from his United Airlines customer service problem that occurred on November 20th, 2017.