United Airlines: Service: I flew your airline from LA to Bend, O...
A United Airlines customer review by GetHuman user ~Billy Bob from November 21st, 2017
Background on ~Billy Bob's case
GetHuman: ~Billy Bob - can you tell our other United Airlines customers when your case took place?
~Billy Bob: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Billy Bob a list of common United Airlines problems)
~Billy Bob: "Account access" was why I was trying to call.
~Billy Bob's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Billy Bob: Service: I flew your airline from LA to Bend, OR Friday. What was to be a * hour journey with two flights took over ** hours and * flights. I was treated like cattle as you typically do. I could have drove the *** miles in less time! The public has had it with your poor service, late flights and endless fees. Take a flying **** and I will never engage with your company again. Good luck in the next bankruptcy.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Billy Bob: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Billy Bob: I'd give them a five out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Billy Bob: For that I would say five out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Billy Bob: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Billy Bob taken from his United Airlines customer service problem that occurred on November 15th, 2017.