United Healthcare: I only waited *& a half to * minutes for them t...
A United Healthcare customer review by GetHuman user ~audubongirl54 from November 26th, 2017
Background on ~audubongirl54's case
GetHuman: ~audubongirl54 - can you tell our other United Healthcare customers when your case took place?
~audubongirl54: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to United Healthcare, and if so, how?
GetHuman: And which of these common United Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows ~audubongirl54 a list of common United Healthcare problems)
~audubongirl54: "Coverage Question" was why I was trying to call.
~audubongirl54's review of United Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's United Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~audubongirl54: I only waited *& a half to * minutes for them to answer, but that number has to transfer you if your policy is through MarketPlace, she can only help you if you're on an Employer's Policy. So, I had to be transferred (as USUAL) !!! I have been waiting * minutes already as I type this !!! I'll probably end up waiting the usual **minutes to **minutes & often an hour or more !!!! And what's the Name of that GOD AWFUL MUSIC they play while you're On-Hold -- PLZ post name of the "Music" here !!! THANK YOU, not knowing is driving ...
GetHuman: Let's quantify your experience contacting United Healthcare. On a scale of 1 to 5, how easy is it go get help on a United Healthcare problem?
~audubongirl54: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~audubongirl54: I'd give them a four out of five on communication.
GetHuman: And what about United Healthcare's ability to quickly and effectively address your problem?
~audubongirl54: For that I would say five out of five.
GetHuman: And finally- any advice for other United Healthcare customers?
~audubongirl54: Call them early in the day or late. Don't forget any personal or account information you might need for United Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~audubongirl54 taken from his United Healthcare customer service problem that occurred on November 21st, 2017.